Information we collect from you:
The information that we collect includes:
1. Your first and last name;
2. Your email address;
3. Your telephone number
When you use our website or mobile applications we may collect information about your location or activity including IP address, telephone number and whether you’ve accessed third party sites. Some of this website information we collect using cookies.
Under the Australian Privacy Principal 3, we only collect information which is directly related to one or more of our activities or functions. We will only collect sensitive information with your consent.
We advise that we do not collect sensitive information from you. Please refer to the types of information that we collect above.
How we use your information:
We collect, use and exchange your information so that we can: Deliver direct marketing to you via email newsletters, price and design our products and services, manage our relationship with you, conduct and improve our businesses and improve the customer experience, comply with our legal obligations and assist government and law enforcement agencies or regulators, identify and tell you about other products or services that we think may be of interest to you.
We may also collect, use and exchange your information in other ways where permitted by law.
In accordance with the Australian Privacy Principal 6, we will not disclose the information for another reason unless with your consent or required by law.
Before collecting your information, we will provide you with our contact details in accordance with the Australian Privacy Principal 5.
If you don’t want to receive direct marketing, you can unsubscribe from each of our mailing list.
We comply with the Australian Privacy Principal 7. We have taken the necessary steps to ensure that we are compliant with the Spam Act 2003 (Cth) by never sending out information without first opting into our list. We will not sell, rent or share your email address. Gathering and combining data to get insights. Improvements in technology enable organisations, like us, to collect and use information to get a more integrated view of customers and provide better products and services.
Who do we share your information too:
We may exchange your information with third parties where this is permitted by law or for any of the purposes which include; service providers, for example virtual assistants, those to whom we outsource certain functions, for example, direct marketing, statement, production, debt recovery and information technology support, auditors, insurers and re-insurers, employees or former employees, government and law enforcement agencies or regulators Sending information overseas.
Collection of unsolicited personal information:
If we receive unsolicited personal information from another entity, if we assess we could have not collected this information in the normal course of business, and the information is not contained in a Commonwealth record, we will as soon as practicable, but only if it is lawful and reasonable to do so, destroy the information or ensure that the information is de-identified in accordance with the Australian Privacy Principle 4.
Keeping your information secure:
We keep your hard-copy or electronic records on our premises and systems or offsite using trusted third parties. Our security safeguards include: Taking precautions with overseas transfers and third parties. When we send information overseas or use third parties that handle or store data, we ensure that appropriate data handling and security arrangements are in place.
When you transact with us on the internet via our website we have firewalls and virus scanning tools to protect against unauthorised persons and viruses accessing our systems. We limit access by requiring use of passwords and destroying data when no longer required. Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs). We will ensure that we will take reasonable steps in the circumstances to protect the information from misuse, interference and loss and from unauthorised access, modification or disclosure in accordance with the Australian Privacy Principal 11.
Can I get access to my information?
Is there a fee to access my information?
There is no fee for making the initial request.
How long does it take to gain access to my information?
We try to make your information available within 30 days of your request. Before we give you the information, we’ll need to confirm your identity.
How to make a request for information?
Requests should in the first instance be directed to: email@example.com. A certified copy (either by a Barrister, Solicitor, Justice of the Peace or Commissioner of Declaration) of your photo I.D will be required to confirm your identify.
Updating your basic information:
It is important that we have your correct details, such as your current address and telephone number. Change of details should be emailed to firstname.lastname@example.org.
Amending your personal information:
You have the right to request that the information held by us be amended in accordance with the Australian Privacy Principal 13. We will take reasonable steps to make the corrections to your personal information so that it is accurate, complete and up to date in accordance with the Australian Privacy Principal 10. We will deal with your request within in a reasonable time frame which is usually within 30 days. If we refuse to correct the personal information as requested by you, we will give you a written notice that sets out (a) the reasons for the refusal except to the extent that it would be unreasonable to do so, (b) the mechanisms available to complain about the refusal and (c) any other related information.
What if we disagree that the information should be corrected?
If we disagree with you that information should be corrected, we’ll let you know in writing our reasons. You can ask us to include a statement with the relevant information, indicating your view that the information is inaccurate, misleading, incomplete, irrelevant or out-of-date. We will take reasonable steps to comply with such a request.
Anonymity and pseudonymity:
Under the Australian Privacy Principle 2, you have the option of not identifying yourself or using a pseudonym when dealing with us in relation to a particular matter. This does not apply if we are required or authorised by or under an Australian Law, Court/Tribunal order, to deal with individuals who have identified themselves or it is impracticable for us to deal with individuals who have not identified themselves or who have used a pseudonym. We’re here to help with making privacy compliant. We accept that sometimes we can get things wrong. If you have a concern about your privacy you have a right to make a complaint and we’ll do everything we canto rectify the situation.
How do I make a complaint?
To lodge a complaint, please contact us via email@example.com.
How do we handle a complaint?
We acknowledge every complaint and within 7 days we will provide you with a written notice that we acknowledge the complaint and will provide you more details on how the complaint will be dealt with. We keep you updated on the progress we’re making towards fixing the problem. Usually, it takes only a few days to resolve a complaint. However, if we’re unable to provide a final response within 45 days, we will contact you to explain why, and discuss a timeframe to resolve the complaint. After investigation, a decision will be made and we will give you written notice that sets out the decision and will give you advice that if you are not satisfied with the decision that you may make a compliant to the Commissioner. This notice about the decision will be sent to you within 30 days from the date of the compliant.
If you are unhappy with our response, you may complain to the Office of the Australian Information Commissioner about the way we handle your information. The commissioner can be contacted at: GPO Box 5218 SYDNEY NSW 2001 Phone: 1300 363 992 Email: firstname.lastname@example.org,au Website: www.oaic.gov.au
You can prevent data collection via Google Analytics by clicking here. An "Opt-out Cookie" shall then be applied to your website which shall prevent any future collection of your data when visiting this website.
Further information concerning the terms and conditions of use and data privacy can be found at the Google Analytics Terms of Service or at the Google Analytics Privacy Overview. Please note that on this website, Google Analytics is supplemented by "gat._anonymizeIp();" to ensure anonymized collection of IP addresses (IP masking).
We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above